Frequently Asked Questions (FAQs) - AzShopOnline
Here are answers to some common queries about shopping with AzShopOnline:
1. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this tracking number to monitor your package's journey on our website or through our courier's tracking portal.
2. What are your shipping methods?
We offer various shipping methods, including standard shipping, expedited shipping, and express shipping. All our shipping options come with complimentary free shipping.
3. Do you offer international shipping?
Yes, we provide free international shipping on all eligible orders. Please note that customs duties, taxes, or fees may apply, depending on your country's regulations.
4. How long will it take to receive my order?
The delivery time depends on factors such as the shipping method chosen, destination, and product availability. You'll receive an estimated delivery date during checkout.
5. What is your return policy?
We accept returns for unused and undamaged items within 7 days of delivery. Please contact our support team to initiate a return, and refer to our Refund & Return Policy for more details.
6. How can I contact customer support?
You can reach our customer support team via email at azshoponline.usa.uk@gmail.com or message us on WhatsApp at +880 1778 973 998. We're here to assist you with any questions or concerns you may have.
7. Can I change or cancel my order after it's placed?
We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is shipped, changes may not be possible.
8. Are there any additional fees for shipping?
No, we offer free shipping on all eligible orders. However, please note that international orders may be subject to customs duties, taxes, or fees imposed by your country's customs regulations.
9. How can I contact you for wholesale or bulk orders?
For wholesale or bulk order inquiries, please email us at azshoponline.usa.uk@gmail.com. Our team will assist you with pricing and logistics for larger orders.
10. Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, we're continuously evaluating ways to enhance your shopping experience, so stay tuned for any updates on additional services.
If you have any other questions or concerns not addressed here, please don't hesitate to reach out to our customer support team. We're dedicated to providing you with the best shopping experience possible.