Refund & Return Policy for AzShopOnline
At AzShopOnline, we strive to ensure your utmost satisfaction with every purchase you make from us. However, we understand that there may be instances where you might need to return a product or seek a refund. Our Refund & Return Policy is designed to be fair and transparent, outlining the procedures and conditions for refunds and returns.
1. Eligibility for Refunds and Returns:
Products eligible for refunds or returns must be in unused and undamaged condition, with all original packaging and tags intact.
Certain products such as perishable items, personalized items, and digital downloads may not be eligible for returns or refunds unless there is a manufacturing defect or damage during transit.
2. Timeframe for Returns and Refunds:
If you wish to return a product, you must notify us within 3 days of receiving the item.
Refunds will be processed within 7 days of receiving the returned item.
3. Procedure for Returns:
To initiate a return, please contact our support team at support@azshoponline.com or message us on WhatsApp at +8801778973998. Kindly provide your order number and reason for return.
Our support team will guide you through the return process and provide you with a return shipping address if necessary.
4. Condition of Returned Items:
Returned items must be in their original condition, unused, and with all original packaging and tags intact.
We reserve the right to refuse returns if the product is not in its original condition or does not meet our return criteria.
5. Refund Process:
Once we receive the returned item and verify its condition, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping charges are non-refundable, unless the return is due to a manufacturing defect or error on our part.
6. Exchange Policy:
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order.
7. Contact Us:
If you have any questions or concerns regarding our Refund & Return Policy, please feel free to contact our support team at azshoponline.usa.uk@gmail.com or message us on WhatsApp at +880 1778 973 998. We are here to assist you.
Note: This Refund & Return Policy is subject to change without prior notice. Please refer to the latest version available on our website for any updates or revisions.